Grey UI Terms Of Service

Welcome to GK Company (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website, online store, and all related services provided by GK Company (SSM Registration No. 20251314520), located in Johor Bahru, Malaysia.

By accessing, browsing, or making a purchase through our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services. If you do not agree with these Terms, you must immediately discontinue access to our website and refrain from using our services.

GK Company is a registered business in Malaysia specializing in mobile phones, accessories, and electronic products. We also provide repair, data transfer, and trade-in services for various devices. Our mission is to deliver authentic, high-quality products and reliable after-sales support to our valued customers.

These Terms apply to all visitors, customers, and users who access or use our website, regardless of whether the access is made through a computer, mobile device, or any other digital platform.

By using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms as well as our Privacy Policy, Return & Refund Policy, and any other policies displayed on our website.

We may revise these Terms at any time without prior notice. Any modifications will become effective immediately upon posting on our website. You are encouraged to review these Terms periodically to stay informed of updates. Continued use of the Site after the publication of changes constitutes acceptance of the updated Terms.

To use our website, you must be at least 18 years old or have obtained consent from a parent or legal guardian. You represent that all information provided to us is true, accurate, and current at the time of registration or purchase.

You agree not to use our website for any unlawful or prohibited purpose, including but not limited to activities that may disrupt our services, harm other users, or infringe upon intellectual property rights.

We reserve the right to suspend, restrict, or terminate your account or access to our Site if we have reason to believe that your use violates these Terms or applicable laws.

Certain features of our website may require you to register for an account. You agree to:

• Provide accurate, current, and complete registration information;
• Keep your account credentials secure and confidential;
• Notify us immediately of any unauthorized use of your account.

You are solely responsible for all activities that occur under your account. We will not be liable for any losses or damages resulting from unauthorized access to your account.

We make every effort to ensure that all product descriptions, specifications, and pricing are accurate. However, we do not warrant that the information on our website is error-free, complete, or up to date.

All products and services are subject to availability. In the event that a product is unavailable or out of stock, we reserve the right to cancel your order or offer a suitable alternative. Prices and promotions are subject to change at any time without prior notice.

All prices displayed are in Malaysian Ringgit (RM) and inclusive or exclusive of applicable taxes, depending on local tax regulations. Additional fees such as shipping or handling charges may apply and will be displayed at checkout.

By submitting your order, you authorize us (or our payment processor) to charge your selected payment method for the total amount shown, including applicable taxes and fees.

We reserve the right to refuse any order if fraudulent or suspicious activity is detected, or if payment authorization cannot be obtained.

Your order represents an offer to purchase, which we may accept or reject at our sole discretion. An order confirmation does not signify our acceptance but acknowledges receipt of your purchase request.

We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing or description, or suspected fraud. In such cases, we will notify you and issue a full refund for any payment received.

We process and ship orders promptly upon successful payment. Delivery times provided on our website are estimates and may vary depending on courier availability, destination, or external factors such as weather conditions or customs clearance.

Ownership and risk of loss pass to you once the goods are handed over to the courier or delivery service. We are not responsible for delays or damages that occur during shipping.

Customers are responsible for providing accurate delivery details. We will not be held liable for losses or delays resulting from incorrect or incomplete shipping information.

We want our customers to be satisfied with their purchases. Returns and exchanges are accepted under specific conditions as outlined in our Return & Refund Policy, available on our website.

Returned items must be in their original condition, unused, and accompanied by proof of purchase. We reserve the right to reject any return or refund request that does not comply with our policy.

Refunds, if approved, will be processed using the original payment method within a reasonable period.

Some products sold by GK Company come with a store or manufacturer’s warranty. Warranty coverage, duration, and conditions vary by product.

Customers must retain the original receipt or invoice as proof of purchase for warranty claims. Damages resulting from misuse, unauthorized repair, or modification are not covered under warranty.

We may, at our discretion, repair, replace, or provide a suitable alternative product depending on the nature of the defect.

All content, including text, graphics, logos, images, videos, and software available on our website, is the exclusive property of GK Company or its content providers and is protected by Malaysian and international intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable license to access and use the website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or exploit any part of the website without our prior written permission.

You agree not to:

• Use our website in any manner that could disable, damage, or impair the site;
• Interfere with the operation or security of our website;
• Upload malicious software or engage in activities that compromise data integrity;
• Use automated systems (e.g., bots, scrapers) to access our website without authorization;
• Misrepresent your identity or affiliation with any person or organization.

Violation of these rules may result in termination of your access and possible legal action.

We value your privacy and handle your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By using our services, you consent to our collection, use, and disclosure of personal information as described in the Privacy Policy.

To the fullest extent permitted by law, GK Company shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or goodwill arising from your use or inability to use our website or products.

In no event shall our total liability exceed the total amount paid by you for the specific product or service giving rise to the claim.

You agree to indemnify and hold GK Company, its owners, employees, and affiliates harmless from and against all claims, damages, losses, and expenses (including legal fees) arising out of your use of our website, violation of these Terms, or infringement of any rights of third parties.

We shall not be held liable for any delay or failure to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, war, government restrictions, or failures of communication systems.

We reserve the right to suspend or terminate your access to our website, with or without notice, for any reason including violation of these Terms or suspected fraudulent activity. Upon termination, all rights granted to you under these Terms will immediately cease.

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.